Director - GNC Group Consulting
Steven is a senior retail operations leader specialising in workforce planning, process improvement, efficiency and labour management systems.
He has led National Retail Operations Support functions for both Coles and The Reject Shop, strategic change projects and store operations across four States. Steve’s passion is simplifying process for teams and improving the customer experience while delivering real reductions in cost of doing business.
- 25 years of workforce management experience at Coles, where Steve was accountable for labour budgets of $2.8 billion
- Process improvement capability exemplified by driving $200m+ of labour savings over two years through streamlining store processes
- Change management and leadership throughout a number of senior leadership roles in Coles and The Reject Shop.
- AUD $650M Entertainment organisation with 50+ locations across Australia and New Zealand – Led a team to review operational processes and systems to identify process and efficiency improvement
- AUD $850M Early Childhood Education provider with 500+ centres across Australia and Singapore – Led a project to review operational processes, efficiecy and structure of the centres; reviewed structure and processes of support centre teams providing recommendations and support to implement changes
- AUD Multi $B International Retailer - Led a team to review current operational processes and systems to identify Australian regulatory and customer preference changes required to successfully integrate into the Australian marketplace