As one of NSW’s leading NDIS service providers, Unisson Disability has been at the forefront of providing support to those with disability and their families since 1924.

In 2018, Unisson Disability was supporting almost 700 clients and employed over 600 people across a range of services including support to live out of home, drop in support, vacation care for young people, a community access program, and support to find and keep a job.

Client challenge

As one of NSW’s leading NDIS service providers, Unisson Disability has been at the forefront of providing support to those with disability and their families since 1924.

In 2018, Unisson Disability was supporting almost 700 clients and employed over 600 people across a range of services including support to live out of home, drop in support, vacation care for young people, a community access program, and support to find and keep a job.

 

The solution

Grant Thornton's technology advisory team were engaged to develop dashboards that could pull data from multiple systems and enable business users to be more self-sufficient in gaining insights from data and make data-driven decisions in near real-time.

Working with key stakeholders, we defined what dashboards were required and where the data could be sourced from. In this instance, we drew from HR data, certification expiry, staff locations, client's NDIS Plan expiry dates and requirements, as well as financial data related to plans and operational costs.

We then built the dashboards and delivered a working environment to Unisson Disability. In summary this process includes:

  1. Design – Confirm business outcomes and dashboard design
  2. Source – Define the source of all required data.
  3. Install – Deploy Data Visualisation Solution
  4. Insight 1 – Delivery of agreed operational dashboards as a minimum viable product.

Following delivery, Unisson Disability were in a position to build further dashboards in-house with our team available to support, provide training or other assistance as required.

“Making business data readily available to our leaders allows us to better focus our energy towards supporting the community.”

David Kneeshaw, CEO, Unisson Disability

Fast facts

700 clients access a wide range of services

700 clients access a wide range of services

600 people employed across NSW

600 people employed across NSW

4 steps to create a tailored dashboard

4 steps to create a tailored dashboard

The outcome

Access to near real-time data in a user-friendly and visual format has greatly assisted the business to share and use operational information to support business decisions including resourcing for the right programs, and ensuring that they're maximising their ability to support people in the community where they need it most.

For more information:

John’s expertise is in business strategy, planning and execution, business transformation, structural re-alignment, organisational change, and business systems design and development. John’s philosophy with people is that to create high performing collaborative teams requires clear vision and purpose and consistent leadership.

John Picot

John Picot