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What retailers have learned from lockdown

Luke Ritchie Luke Ritchie

For the past 18 months, retailers have had to continually evolve and pivot their operating model to stay in business.

Melbourne recently marked 200 days in lockdown since March last year – and with much of the country impacted by lockdowns and restrictions over the past few months, it’s become clear these temporary measures will have a permanent impact on the retail sector.

Now is the ideal time to reflect on the lessons learned from this continuous change and hear how retailers have optimised their operations and driven efficiencies.

These lessons will help ensure you are prepared to operate your retail businesses successfully in a post lockdown world.

Join us for a webinar with Luke Ritchie (Grant Thornton Partner and Head of Retail & Consumer Products) and Michael Courtney (Executive General Manager at Coles Express), where they will discuss the explosive growth of online shopping, generating new business in this COVID-impacted economy, logistical challenges and strategies to streamline and reduce the cost of doing business.

Featured speakers

Luke Ritchie | Partner & National Head of Retail & Consumer Products - Grant Thornton Australia

Luke brings more than 25 years of retail experience across a wide variety of consulting and line-management roles within large organisations and SMEs. Luke has worked in General Manager level roles across the retail value chain in strategy, finance, business development, marketing, merchandise and Information Technology.

Michael Courtney | Executive General Manager - Coles Express

Michael was appointed to his current role as Executive General Manager Coles Express in July 2019. Michael joined Coles in October 2015 where he led Business Development and Investor Relations. He became General Manager of Coles Online and Coles Express Finance, Property and Transformation in 2017 before assuming the role of Executive General Manager of Coles Express. Michael started his career in banking. Immediately prior to joining Coles Michael was a Vice President at Bank of America Merrill Lynch in equity research where he covered the retail, food & beverage and paper & packaging sectors. Michael holds a Bachelor of Finance from La Trobe University.

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