
The banks are generally proactive in their response to natural disasters, making contact with their customers. In previous years, the banks across the board have indicated a willingness to assist customers on a case by case basis.
The key message from financiers is to take the initiative to talk to them and to be properly prepared to discuss the impact on your business directly or alternatively as a result of the impact on your customers and suppliers. Treat your banker as a partner in the business. Keep them fully informed during this period.
Plan early if you are going to need additional funding to get restarted. Make sure your banker is across your plans and understands where you are going.
Most banks have hardship teams offering a range of services to help customers affected by bushfires.
- Services can include:
- A deferral of scheduled loan repayments
- Waiving fees and charges, including break costs on early redemption of Farm Management Deposits
- Debt consolidation to help make repayments more manageable
- Restructuring existing loans free of the usual establishment fees
- Deferring interest payments on a case-by-case basis
- Offering additional finance to help cover cash flow shortages
- Deferring upcoming credit card payments
- Increasing emergency credit card limits.
- Deferring or re-prioritising (where possible) major items of expenditure
- For more information, or to find the number for your bank’s hardship team go to https://www.ausbanking.org.au
Many of the big banks will release information to assist disaster impacted customers. For more information on how your bank can help you, see below.
|
Bank
|
Phone Number
|
Website
|
|
AMP
|
1300 130 191
|
|
|
ANZ
|
1800 252 845
|
|
|
Arab Bank
|
1800 64 64 84
|
|
|
Bank Australia
|
132 888
|
|
|
Bank of Sydney
|
13 95 00
|
|
|
BOQ
|
1800 079 866
|
|
|
BankSA
|
1800 679 461
|
|
|
Bankwest
|
1300 769 173
|
|
|
Bendigo and Adelaide Bank
|
1300 652 146
|
|
|
Citibank
|
1800 722 879
|
|
|
Commonwealth Bank
|
1300 720 814
|
|
|
HSBC
|
1300 555 988
|
|
|
ING
|
1300 349 166
|
|
|
Macquarie Bank
|
1300 363 330
|
|
|
ME Bank
|
1300 500 520
|
|
|
MyState
|
13 800 1
|
|
|
NAB
|
1800 701 599
|
|
|
Rabobank
|
1800 025 484
|
|
|
Rural Bank
|
1800 660 115
|
|
|
St. George Bank
|
1800 629 795
|
|
|
Suncorp Bank
|
1800 225 223
|
|
|
Westpac
|
1800 067 497
|
DISCLAIMER
This information is general in nature and we urge you to contact your usual Grant Thornton advisor or email our office at communications@au.gt.com should you have any questions.