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Payments advisory

Helping businesses save on merchant fees and optimising payments processes

Your payments service offering – from point of sale transactions to digital platforms – can enhance your customers’ experience and drive loyalty.

In many cases, your customers’ ability to transact with you online during COVID-19 was the difference between a business operating and not. Some organisations were set up ready for this major shift for consumer products and services, others had to quickly pivot their payments model to capture this new (and only) way of consuming at the time. 

Your payments platform and processing arrangements can be one of the top 3-5 costs of doing business. Payment costs are escalating as cash usage continues to decline with contactless, tap-and-go, technology. While recent pricing changes to wholesale rates mandated by the RBA provides businesses substantial cost savings for cards acceptance costs.

But most businesses do not fully understand or negotiate these costs as the components are complex and contracts are unclear. Navigating new payment methodologies and the advent of Voice and payment gateways – PayPal, Amazon Pay, Adyen, World Pay, Apple Pay, Google Pay, After Pay – are key for retailers and merchants tackling disruption and managing costs.

The payments advisory team at Grant Thornton provide our clients with the country’s leading merchants-focused payments advice practice. We have more than 25 years of being at the forefront of regulatory changes, the establishment of retailer payments forums and payments innovation in Australia and New Zealand.

We work with clients on all aspects of their payments processes and technologies, from a simple review of current agreements, right through to benchmarking and re-negotiations of pricing and optimising payments processing. We aim to achieve more than 25 per cent cost savings for our clients.

Our clients have ranged from the leading FMCG players to the largest university, to mid-tier fashion and retail groups, national QSR chains and not-for-profits.


How we help

We are a highly-reputed, well known and leading boutique payments advisory team with deep expertise and skills, and authentic experience in retail, banking and technology with a focus on the following key advisory streams across industries:

Cards issuance

Cards issuance: with a growing focus on digital and convenience, how you issue your payment options to your customers is a key part of enhancing their shopping or banking experience. We work with clients on the complete range of card options: from credit and debit, to prepaid and gift cards programs, as well as new Payments types (QR, NFC/contactless, card on file, digital wallets etc) and new distribution strategies and the technology platforms that underpin them.

Merchant acquiring

Merchant acquiring: the payments provider or merchant in which you engage will have a long-lasting impact on your customer and sales experience. We help clients develop and shape their merchant and payment acceptances strategies, understand how these impact and elevate the user experience – or UX – undertake a stock take of your costs, modernise your contracts, review your fraud and chargebacks, help select the payment types and surcharging options, and understand the fast-changing payments landscape. We help clients navigate the regulatory landscape when it comes to your merchant agreements, including licensing. We evaluate new platforms and develop market entry strategies and roadmaps for new/global acquirer entrants.

Fintech and/neobanks

Fintech and/neobanks: when the very nature of operating and engaging with your customers is all digital, an innovative and smooth approach to an integrated, frictionless cart and payments is a must. We work with fintech and neobank organisations to ensure they are not only meeting their unique and complex regulatory, funding and legislative obligations, but also on the development and implementation of their strategy, products roadmap and client experience – or CX – strategies. We assist with AFSL licensing applications and BIN Sponsorship arrangements.


Technology: we have hands-on experience in evaluating and launching new payments types and platforms that eliminate the common pain-points for acquirers and merchants. We provide guidance and assessment of new technologies and ensure that processes are efficient, lower fraud and chargebacks occurrences, and increase customer sales through frictionless invisible payments methods. We work with all card networks and international schemes ensuring rules and processes are compliant and meet the regulatory standards.

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Dhun Karai
Dhun Karai
Learn more about Dhun Karai
Dhun Karai
Dhun Karai

Get in touch

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