For professional services firms operating in a highly regulated environment, this shift presents both an opportunity and a challenge. The opportunity is in harnessing innovation to build a more human, agile, and future-ready business. While the challenge lies in navigating change responsibly.
AI is empowering the human side of work
AI is often framed as a disruptor as well as an enabler. Far from replacing jobs, AI is helping reclaim the human aspects of consulting and service delivery. By automating repetitive and time-consuming tasks, teams are potentially provided with more time to focus on what matters most: building relationships, solving complex problems, and delivering commercial value.
AI is also opening doors to more flexible ways of working. The conversation around a four-day work week is gaining traction, and AI is a key part of making that possible. Our data shows 79 per cent of our national team is using AI since it’s integration to our systems and of those people using it, they are reporting 3 hour and 45 mins of time saved each week, which allows our people to make the most of our firm’s 9-day fortnight initiative.
While using AI can help improve everyday efficiency, it is imperative professionals remain committed to rigorous review and oversight of every AI-enabled process, ensuring accuracy and trust remain at the forefront.
Technology is driving efficiency and enabling growth
Technology is no longer just a support function; it’s a strategic driver of performance. From payroll systems to secure web browsers, a whole suite of AI tools can be integrated to streamline operations and reduce risk.
Alongside the implementation, firms must investing in platforms for learning and development, ensuring people have access to the right knowledge at the right time. Using technology to implement data cleansing initiatives can help maintain accurate and insightful information, which allows for greater focus on client care, while process improvements assist to make everyday tasks faster and more intuitive. The use of more advanced technology can help build a more responsive business, where people can focus on outcomes rather than administration.
Bringing everyone on the journey
With four generations now active in the workforce, perceptions of change are shifting, and change management is more important than ever. Everyone – regardless of background or experience – must have access to support as businesses adapt to a changing technological environment. While there’s still concern about the pace and impact of transformation, there’s also growing recognition of the opportunities it brings. It’s critical to guide all team members throughout their AI experience including educating about the benefits that change and technology can bring, while ensuring that no one is left behind.
As the future of work continues to evolve, AI and technology are catalysts for a more connected and resilient future. To ensure success there should be emphasis on leading with integrity, innovating with intention, providing equal access to resources and education, and supporting people throughout the journey.
