A major retail group had announced a significant underpayment of employees over several years, based on inadequate processes underpinning time and attendance.
The client wanted to lock down its compliance in this area, and then to explore how improved tools could help them better plan their labour spend to customer demand.
The solution
The team at Grant Thornton worked closely with the core HR and project delivery team to establish a process by which the best system solution could be selected, and to develop an investment business case for the Board.
The challenge of different processes across the different customer brands of the client added complexity to the project but also offered opportunities to streamline processes and optimise labour cost.
We then worked collaboratively with the chosen software vendor to commence the rollout of the new solution across the business.
The outcome
The project resulted in a fully compliant system and process covering employee time and attendance and significant streamlining of processes which will drive significant labour cost savings.
Fast facts
Industry
Retail and Consumer Goods
Solution
Store operations processes
Service line
Consulting
