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A major retail group needed assistance to address employee underpayments caused by ineffective time and attendance processes. Grant Thornton helped implement a new workforce management solution and streamline operations across multiple retail brands, delivering compliance, enhanced workforce planning and opportunities for significant labour cost savings.
A major retail group had announced a significant underpayment of employees over several years, based on inadequate processes underpinning time and attendance.
The client wanted to lock down its compliance in this area, and then to explore how improved tools could help them better plan their labour spend to customer demand.
The team at Grant Thornton worked closely with the core HR and project delivery team to establish a process by which the best system solution could be selected, and to develop an investment business case for the Board.
The challenge of different processes across the different customer brands of the client added complexity to the project but also offered opportunities to streamline processes and optimise labour cost.
We then worked collaboratively with the chosen software vendor to commence the rollout of the new solution across the business.
The project resulted in a fully compliant system and process covering employee time and attendance and significant streamlining of processes which will drive significant labour cost savings.
Chris is a Senior Executive with over 20 years’ experience in Corporate Finance and Strategic Consulting. He has worked with top tier professional services firms in Investment Banking and Corporate Advisory. He now works as a specialist finance and transformation consultant helping clients of all sizes and across industries to successfully execute their strategic plans.
Wi Liem is a commercially driven retail professional with ten years’ experience in the supermarket and apparel retail industry. He has held leadership roles and worked with senior leadership teams to develop new strategy, optimise, redesign and transform key business areas across the value chain including Strategy, Buying, Planning, Supply Chain, Store Operations, Finance and People.
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