Client challenge

Super Retail Group had announced a significant underpayment of employees over several years, based on inadequate processes underpinning time and attendance.

The client wanted to lock down its compliance in this area, and then to explore how improved tools could help them better plan their labour spend to customer demand.

The solution

The team at Grant Thornton worked closely with the core HR and project delivery team to establish a process by which the best system solution could be selected, and to develop an investment business case for the Board.

The challenge of different processes across the different customer brands of the client added complexity to the project but also offered opportunities to streamline processes and optimise labour cost.

We then worked collaboratively with the chosen software vendor to commence the rollout of the new solution across the business.

The outcome

The project resulted in a fully compliant system and process covering employee time and attendance and significant streamlining of processes which will drive significant labour cost savings.

Fast facts

Industry

Industry

Retail and Consumer Goods

Solution

Solution

Store operations processes

Service line

Service line

Consulting

‘The authentic retail experience of the Grant Thornton team allowed them to quickly slot in to our operating rhythm and immediately add value.’

Steve Netherclift, General Manager Workforce Planning, Super Retail Group

Meet our team

Luke Ritchie

Luke brings more than 25 years of retail experience across a wide variety of consulting and line-management roles within large organisations and SMEs. Luke is a change agent who is well-practiced at leading and implementing large change programs, with his recent client engagements including David Jones, Super Retail Group, Baby Bunting, Target Australia and The Reject Shop.

Luke Ritchie

Luke Ritchie

  • Partner & National Head of Retail & Consumer Products

Jamie Downs

Jamie creates sustainable value for his clients that ensures their success and our ongoing retention. The GNC Group business model is built on authentic leadership; 'can-do' people; on-site 'in the trench' client partnering and an unwavering passion to exceed our clients expectations. Jamie is a trusted retail adviser with over 25 years ‘hands on’ retail experience across 4 continents, in consulting and line roles across Finance, Strategy, Operations, Supply Chain, Merchandise and Global Sourcing.

Jamie Downs

Jamie Downs

  • Partner & National Head of Management Consulting

Chris Wong

Chris is a Senior Executive with over 20 years’ experience in Corporate Finance and Strategic Consulting. He has worked with top tier professional services firms in Investment Banking and Corporate Advisory. He now works as a specialist finance and transformation consultant helping clients of all sizes and across industries to successfully execute their strategic plans.

Chris Wong

Chris Wong

  • Partner - Management Consulting

Wi Liem Chua

Wi Liem is a commercially driven retail professional with ten years’ experience in the supermarket and apparel retail industry. He has held leadership roles and worked with senior leadership teams to develop new strategy, optimise, redesign and transform key business areas across the value chain including Strategy, Buying, Planning, Supply Chain, Store Operations, Finance and People.

Wi Liem Chua

Wi Liem Chua

  • Partner - Management Consulting