Director – Management Consulting
Kaitlin is a trusted operational leader and management consultant with almost 20 years’ experience driving transformation and performance improvement across large, FMCG networks. Recognised for connecting enterprise strategy with operational reality, uplifting capability, and embedding new ways of working to deliver measurable outcomes.
Kaitlin is adept at leading complex programs, optimising workforce strategies, and coaching future leaders. Brings a ‘retailer first, consultant second’ mindset, combining strategic thinking with practical execution to solve problems and delivering sustainable impact
She has experience in strategy design, executive storyboarding, change and project management.
Areas of expertise:
- Strategic planning & execution
- Operating model & organisational design
- Workforce strategy & optimisation
- Performance improvement & lean process design
- Change management & stakeholder engagement
- Leadership development & capability uplift
- PMO governance & delivery assurance
Experience
- Operations and workforce strategy: Designed integrated operations and workforce strategies for large retail organisations, delivering productivity improvements and significant cost optimisation, supported by clear executive‑level storytelling.
- Strategic workforce planning: Partnered with executive leaders to develop multi‑year people and workforce strategies, improving employee experience, career pathways, and long‑term workforce sustainability.
- Labour modelling and productivity: Delivered time‑and‑motion studies and labour models for national retailers and franchise businesses to benchmark labour costs, optimise staffing, and improve operational performance.
- Change and engagement: Led change management and engagement initiatives across complex transformations, aligning leadership accountability, improving adoption of new systems, and embedding new ways of working.
- Bachelor of Arts (Global)
- Storytelling for Influence – IDEO
- Certificate Change Management – AIM
- Registered Marriage Celebrant
Latest Articles
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Retail Dealtracker 2024: Harnessing the technological evolution
DealtrackerDespite a decrease in M&A deal volumes and IPO activity in the face of economic uncertainty, Australia’s retail sector remains appealing to investors. Through our analysis of Australian retail M&A and equity markets in the 18 months to 31 December 2023, we saw the retail sector face a mix of challenges and opportunities.
Sustainability, transparency and global citizenship is being demanded by customers, employees and partners now more than ever
InsightIt is clear that consumers are demanding more from retail brands. Today our relationships with retail companies has moved past the transactional buy and sell contract, to one that has growing demands around transparency, diversity and good citizenship.
Building a strong workplace culture – actions not words
InsightThe conversation around workplace culture is shifting fast. Team members, customers and shareholders are demanding greater transparency from company leaders on how they are leading and truly embedding a cultural shift.
