Melbourne
Director

Kaitlin Hastie

When I reflect back, my experience is built on a unique combination of three things; Operational delivery, Strategic Transformation and People Leadership. Ultimately, I love taking enterprise strategy and turning it into real, practical operating plans that actually work at frontline level. I like to call it my ‘retailers first, consultant second’ mindset

Director – Management Consulting

Kaitlin is a trusted operational leader and management consultant with almost 20 years’ experience driving transformation and performance improvement across large, FMCG networks. Recognised for connecting enterprise strategy with operational reality, uplifting capability, and embedding new ways of working to deliver measurable outcomes. 

Kaitlin is adept at leading complex programs, optimising workforce strategies, and coaching future leaders. Brings a ‘retailer first, consultant second’ mindset, combining strategic thinking with practical execution to solve problems and delivering sustainable impact

She has experience in strategy design, executive storyboarding, change and project management.

Areas of expertise:

  • Strategic planning & execution
  • Operating model & organisational design
  • Workforce strategy & optimisation
  • Performance improvement & lean process design
  • Change management & stakeholder engagement
  • Leadership development & capability uplift
  • PMO governance & delivery assurance

Experience

  • Operations and workforce strategy: Designed integrated operations and workforce strategies for large retail organisations, delivering productivity improvements and significant cost optimisation, supported by clear executive‑level storytelling.
  • Strategic workforce planning: Partnered with executive leaders to develop multi‑year people and workforce strategies, improving employee experience, career pathways, and long‑term workforce sustainability.
  • Labour modelling and productivity: Delivered time‑and‑motion studies and labour models for national retailers and franchise businesses to benchmark labour costs, optimise staffing, and improve operational performance.
  • Change and engagement: Led change management and engagement initiatives across complex transformations, aligning leadership accountability, improving adoption of new systems, and embedding new ways of working.

 

Qualifications
  • Bachelor of Arts (Global)
  • Storytelling for Influence – IDEO
  • Certificate Change Management – AIM
  • Registered Marriage Celebrant
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Kaitlin Hastie

Director

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