Our latest insights

As Australia moves away from legacy business payment systems like batch payments and cheques, the shift to real-time, account-to-account payments is transforming the way businesses interact – not just with their banks, but with each other.

ADIs are navigating regulatory reform, digital transformation, and rising fraud risks by strengthening governance, modernising infrastructure, and aligning strategy with compliance to drive resilience and long-term value.

Australia's financial landscape is evolving with the phase-out of cheques and BECS payment systems. This mean your business will need to navigate changes to payment processes and manage evolving compliance requirements, as we transition to real-time, instant payments in Australia.

GenAI is not just a buzz word – it’s a game-changer that has started to revolutionise every business and every aspect of our lives. ChatGPT had 100 million active users in just two months, and has changed the way we research, develop, test and deploy capital, technology, products, services and communications.

Customer expectations are quickly evolving. Unless your business can create a unique value proposition and strong connections with its customers, your relationship with your most important stakeholders is at risk. With demands for personalisation at its core, retailers are no longer encouraged but expected to build a connected consumer experience to support the customer journey and drive loyalty. How can retailers manage this demand for accessibility of products, information, and customer services via their platform of choice, as well as drive brand loyalty in a highly competitive marketplace?

In light of the new penalties and expansion of the unfair contract terms laws, now is the perfect time to review your Gift Card* terms and conditions and ensure they meet all the regulation requirements.

When Buy Now, Pay Later (BNPL) services became mainstream in Australia from around 2015, initial activity in the retail sector and the credit card market seemed in favour of BNPL. Using BNPL appeared an easy way to have something now and worry about paying off the debt for another month or two.

The RBA recently released its study into the developments in cost of card payments for merchants. The study highlights the action needed by both the RBA and the wider payments sector to strengthen competition and help reduce the cost of accepting card payments. Key themes include higher fees for smaller merchants, eftpos as the cheaper alternative, debit not credit and least-cost routing.

On April 2, 2022, Australia and India signed the Australia-India Economic Cooperation and Trade Agreement, a significant step towards strengthening economic ties between the two countries. Valued at $12.6b, the agreement is expected to eliminate tariffs on more than 85% of Australian Goods Exported to India.

The RBA review of retail payments regulation aims to contribute to a more efficient and competitive payments system, setting out various policy actions, together with amendments to the Bank's standards for card payment systems.

RBA releases retail payments regulation review and remains shy on enforcing least cost routing to benefit SMEs.