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  • Redesign your operations, optimise your business

Redesign your operations, optimise your business

Performance improvement in a COVID world

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No matter what your industry, businesses have been navigating the COVID-19 ‘new norm’ for some time now. The economic slow-down has been coupled with a health crisis and changing consumer behaviours that will have far-reaching consequences well beyond the pandemic. Things will never be the same again and your customers and clients have changed. Have you?

Now is the time to create a more optimised, efficient, and diversified business model and improve performance.

Leaders and executive teams must look to deliberately (re)design their operations and take a proactive approach to how they will now do business.

Organisations need to work harder and more quickly to remove complexity and inefficiencies from their operations to counter cost headwinds that have emerged through COVID-19. They need to see where new customers are coming from and how to better streamline processes to cost-effectively access diversified traffic. They must improve their performance to efficiently, sustainably and profitably turn businesses and their operations around. And they must assess their business’ readiness for, and response to, the early impacts and stresses of a sudden crisis.

There is a lot to consider and timeliness will have a significant impact on success.

Deliberately (re)designing your organisation

For all businesses, there are a range of factors driving a shift away from the previous ‘normal’. From a reduction and change in consumer discretionary spending, changed customer and client expectations, through to changing workforces, there are proactive steps businesses can take now to ready and steady their businesses for a post-COVID-19 world. Key to this will be considering the new and unmet needs of your customers and your organisations preparedness for a greater and irreversible shift to online.

It's not a return to work, it's a redesign of work

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It's not a return to work, it's a redesign of work

Deliberately (re)designing your organisation as you step out of COVID-19

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Deliberately (re)designing your organisation as you step out of COVID-19

Harnessing culture in COVID-19: The light at the end of the tunnel

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Harnessing culture in COVID-19: The light at the end of the tunnel

Shaping the workforce of the future

There is no escaping the fact that COVID-19 has had a huge impact on people – not just on their physical health, but on their mental health and livelihoods. Jobs have been lost, furloughed, adapted or increased.

Now, humans are adaptable by nature – and necessity is the mother of invention. The coronavirus COVID-19 has changed how we work, collaborate and engage. For instance:

  • How do you manage remote workforces – not only to ensure productivity but also engagement and collaboration?
  • Remote working and productivity are not mutually exclusive – regional areas may be able to tap into talent from other areas, and conversely urban employers can look further afield to find that perfect fit.

Managing a remote workforce and maintaining engagement

Managing a remote workforce and maintaining engagement

A Darwinian workforce – the environment has changed so much, it’s survival of the fittest

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A Darwinian workforce – the environment has changed so much, it’s survival of the fittest

Preparing for the unexpected

There is tangible value in being prepared for the unexpected. COVID-19 has provided organisations and business leaders with a unique opportunity to identify real-time lessons learned from the pandemic as stakeholders have enacted the plans. This has allowed businesses to test their preparedness and evaluate their plan in a practical sense. 

Learn and adapt now, because we don’t know what the next disruption could be. Another pandemic, cyberattack, break-down in international diplomacy, market collapse or natural disaster, the effects of which are amplified by our global interactions and dependencies.

For many, this was new terrain and it is still unclear what the next few months will bring. Given this unprecedented global situation, it is an opportune time for businesses to continually assess and adapt their business continuity plans to ensure the smoothest ongoing service possible.

Business continuity management

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Business continuity management

COVID-19 business checklist

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COVID-19 business checklist

What’s happening in your industry?

Restaurant industry won't give up the ghost

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Restaurant industry won't give up the ghost

Where Minecraft meets history

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Where Minecraft meets history

Beyond coronavirus: a retail existential crisis

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Beyond coronavirus: a retail existential crisis

Gearing up for a manufacturing renaissance

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Gearing up for a manufacturing renaissance

How essential retailers are changing our shopping experience

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How essential retailers are changing our shopping experience

Real estate feeling the effects from COVID-19

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Real estate feeling the effects from COVID-19

The banks have an important role to play in economic stability

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The banks have an important role to play in economic stability

Retailers scramble for innovation in the face of COVID-19

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Retailers scramble for innovation in the face of COVID-19

For more information, please contact

Mark Phillips
Mark Phillips
Partner Melbourne
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Kristy Fotiadis
Kristy Fotiadis
Partner Melbourne
Email address https://www.linkedin.com/in/kristyfotiadis Kristy Fotiadis VCard
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Luke Ritchie
Luke Ritchie
Partner & National Head of Retail & Consumer... Melbourne
Email address https://www.linkedin.com/in/lukesritchie/ Luke Ritchie VCard
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Matthew Croxford
Matthew Croxford
Partner & National Head of Human Capital Sydney
Email address https://www.linkedin.com/in/matthewcroxford/ Matthew Croxford VCard
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Jamie Downs
Jamie Downs
Partner & National Head of Management Consulting Melbourne
Email address https://www.linkedin.com/in/jamie-downs-45066a1b/ Jamie Downs VCard
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Nick Johnston
Nick Johnston
Partner Melbourne
Email address https://www.linkedin.com/in/nick-johnston-b612439/ Nick Johnston VCard
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Katie O’Keeffe
Katie O’Keeffe
Partner Melbourne
Email address Katie O’Keeffe VCard
View full profile

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