The regulatory landscape is rapidly evolving, market conditions remain uncertain, and risk management continues to be high on the agenda for ADIs. In this operating environment, resilience has become the defining trait for thriving businesses. ADIs must focus on transparency, take a proactive approach to change, and embrace innovation to remain competitive and build trust with stakeholders. Understanding how these challenges play out both on a domestic and global scale is essential, offering valuable learnings to help your business adapt and refine its strategy.

A strong understanding of key developments impacting ADIs, including managing fraud risk within the payments landscape, customer vulnerabilities and hardships, updates to internal audit standards, evolving payments requirements, and implementing the requirements of the AML tranche 2 regime is crucial. Balancing these demands while keeping customer outcomes front and centre is key to long-term success.

Watch our ADI virtual conference on demand for insights into the latest developments and tools to adapt to these changes, setting you up for success.

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Speakers

Claire Scott
Partner & National Head of Financial Services
Shuvo Banerjee
Managing Director – Retail Banking at Grant Thornton UK
Shuvo Banerjee Follow on LinkedIn
Alison Kopra​
Director – Financial Crime & Investigations at Grant Thornton UK
Alison Kopra​ Follow on LinkedIn

Agenda

Hear insights into the evolving regulatory landscapes, governance, ASIC’s enforcement actions, and APRA’s prudential standards to drive stability and improve customer protection.

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As Australia phases out legacy payment systems and moves to real-time payments, fraud and scam risks are increasing, particularly with limited chargeback protections for instant payments. This session will explore regulatory parallels between Australia and the UK, highlighting lessons from the UK’s Payment Systems Regulator, consumer protection challenges, and how different jurisdictions handle fraud, penalties, and enforcement. 

Presenters: 

  • Katherine Shamai, Partner – Risk Consulting 
  • Shuvo Banerjee, Managing Director – Retail Banking at Grant Thornton UK  
  • Alison Kopra​, Director – Financial Crime & Investigations at Grant Thornton UK 

 

With the phase-out of legacy payment systems and the shift to real-time transactions, Australian businesses face new operational and compliance challenges. This session will cover the impact of this transition, operational risks, regulatory considerations, and the broader implications for financial institutions and businesses. We will also examine key industry developments, including verification measures, local clearance schemes, and the evolving role of payment infrastructure. 

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Internal audit is a critical part of an ADI’s risk framework, but the updated Internal Audit standards, effective January 2025, present an opportunity to reassess its role beyond complying with standards. This session explores how internal audit can provide strategic assurance, sharing insights to strengthen governance, support key objectives, and address risks such as cybersecurity and customer protection. 

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As customer needs evolve, businesses must enhance their hardship support measures. This session explores how organisations can better understand and respond to vulnerable customers, implementing effective strategies that align with regulatory expectations and deliver meaningful support.

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Discover the impact of Australia's Anti-Money Laundering and Counter-Terrorist Financing tranche 2 reforms and changes required to manage risks effectively. This includes insights into developing internal policies, employee training, performance independent audits, and more.

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With increasing regulatory scrutiny, tax governance and compliance remain critical for ADIs. We'll explore key updates on GST and governance best practices, along with a look at R&D in the ADI sector and what the upcoming R&D review could mean for the industry. 

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