For an organisation to perform at its best – to be profitable, serve its customers, undertake a successful transaction or expand – a clear strategy must be at its core.

But equally important to its success is a robust and practical operational model to support and execute the chosen direction of the business.

Grant Thornton works with clients to understand and test their operating model to ensure they reflect and enhance profitable business and growth strategies. An operating model includes:

  • how you interact with your customers and deliver the intended customer experience
  • the processes to support the delivery of products and services and any enablers
  • the roles of the people you need to support this organisational structure
  • technology to enable your business.

Where performance can be improved and cost efficiencies gained, we help develop and implement new structures, models and plans to reach these strategic goals.

We also help clients respond swiftly to market changes, identify growth opportunities, minimise costs and help business leaders find opportunities for performance improvements focused on growth and an improved profit position.

How we help

The execution of your strategic plan is as important to an organisation’s success as the development of it. Our team helps shape and implement operating models that are key to sustainable success. It’s how you structure your organisation – your people, capability and processes – to deliver on the intended – even changed – customer experience, products and services.

Delivering on strategy inevitably requires changes to be made to the operating model – and such change can be highly disruptive if not managed well.

We support leadership teams, in both public and private sectors, to improve operational effectiveness and efficiency to deliver change management programs with minimised disruption and optimised results.

Our expertise includes:

  • operating model alignment or redesign
  • business process improvement
  • business performance and measurement
  • working capital management.

Understanding your customers or clients is fundamental to growing your business.

With extensive experience across a range of sectors, we help identify your targets, what solutions best meet their needs and how to drive loyalty and business growth.

We also support in assisting you to understand the current experience, through the eyes of your customer, by better mining your data. Through this a targeted improvement program can be developed to improve the customer experience, improving customer retention and reducing churn.

This includes:

  • customer risk assessment
  • customer journey mapping and experience
  • research and analytics.

Providing an integrated approach to supporting your M&A journey, we work with you through all stages of the transaction to maximise deal value and performance. We take a robust approach to realise deal value through integration planning, stakeholder engagement, synergy realisation planning and management, overseeing the delivery of the integration plan and change management.

For more information on how we support mergers, acquisitions and financial due diligence process, visit our Deals page.

Streamlining and creating efficiencies within your business saves you money and can significantly increase your profit.

We help clients understand and leverage their working capital to maximise value and profit.

Wi Liem Chua
Get in touch

Wi Liem Chua

Partner & National Head of Management Consulting

Contact Wi Liem Chua Learn more about Wi Liem Chua
Wi Liem Chua
Contact Wi Liem Chua Learn more about Wi Liem Chua
Wi Liem Chua
Partner & National Head of Management Consulting
Wi Liem Chua
+61 410 644 294

Thanks for your enquiry

We'll be in touch shortly.

In the meantime, if you have any questions, please don't hesitate to contact us via communications@au.gt.com.

Key services

Strategy

We are specialists in the design and delivery of executable strategy as well as Board advisory, C-Suite support and sustainable growth advice.

Deals

Our team works with clients on all aspects of their deals and transactions to get the deal done and implement the frameworks for long-term success.

Management consulting

Our management consulting services team helps you to plan and implement the right strategy to deliver sustainable growth.

Strategy

We are specialists in the design and delivery of executable strategy as well as Board advisory, C-Suite support and sustainable growth advice.

Management consulting

Our management consulting services team helps you to plan and implement the right strategy to deliver sustainable growth.

Deals

Our team works with clients on all aspects of their deals and transactions to get the deal done and implement the frameworks for long-term success.

Case study: Trading terms optimisation

Case study: Trading terms optimisation

Read more
1.
Client challenge
A leading Australian retailer hadn’t reviewed supplier terms in years, with income lagging sales. Grant Thornton was engaged to deliver a discovery and execution program, aligning supplier benefits with major supply chain changes.
2.
The solution
The retailer needed support to plan and deliver a supplier trading terms program. Grant Thornton set up governance, quantified opportunities, built supplier strategies and playbooks, and tracked benefits to drive structured negotiations.
3.
The outcome
Grant Thornton helped the retailer improve margins by leading collaborative negotiations with key suppliers. This enabled the client to meet targeted in-year benefits through a structured program of works.
Case study: Operations transformation

Case study: Operations transformation

Read more
1.
Client challenge
A major Australian retailer faced stalled revenue, rising costs, and misaligned functions. Excess stock, unprofitable stores, and inefficient supply chain operations were driving significant cost pressures.
2.
The solution
Grant Thornton partnered with a major Australian retailer to co-design and lead FACTORY-TO-CUSTOMER, streamlining operations from sourcing to customer delivery across functions like planning, logistics, stores, and IT.
3.
The outcome
The project cut supply chain costs via better operations, process efficiency, and automation; boosted margins through smarter planning and stock control; and lowered costs by consolidating structure around forecasting and replenishment.

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