To perform at its best, a business must consistently convert its cost base, revenue streams and commercial decisions into stronger financial and operational outcomes.

Many organisations face margin pressure, rising costs and competing priorities that make it difficult to focus on the levers that drive value. Even where opportunities exist, improving productivity and performance from existing resources is often challenging without clear insights, prioritisation and disciplined execution.

We help organisations identify where value is lost, prioritise the right initiatives and deliver measurable improvements across revenue, cost and working capital. Our focus spans margin improvement, revenue management, cost optimisation and strategic procurement, helping clients get more from supplier relationships while strengthening commercial outcomes. We also support finance teams to enhance decision-making, improve reporting and enable better performance through sharper commercial insight.

Sustained performance is also underpinned by a clear and effective operating model. We work closely with organisations to ensure structures, processes and governance support delivery. For more information on how we can help, visit our operating model page. 

Get in touch to identify where value is being lost in your organisation and how performance can be improved quickly and sustainably.

Where we focus

Our performance improvement offering is built around several core areas:

Revenue management

We help organisations optimise pricing, product mix and channel performance to drive sustainable revenue growth. By identifying revenue leakage and improving commercial decision-making, we unlock value without compromising stakeholder outcomes.

Cost optimisation

We take an end-to-end view of cost to identify inefficiencies across operations, supply chains and support functions. Our focus is on reducing cost-to-serve, improving productivity and removing structural waste, while protecting service and capability.

Performance enablement

We embed the discipline required to sustain performance. This includes defining the right metrics, establishing reporting and governance frameworks, and aligning accountability to ensure improvements are delivered, tracked and maintained over time.

Strategic procurement

We help organisations unlock value from their supplier base through structured procurement and supplier management. By improving sourcing strategies, commercial terms and supplier performance, we strengthen cost outcomes, enhance resilience and drive sustainable margin improvement.

How we can help

We combine thorough analysis with practical delivery to ensure results are realised, not just identified.

  • Identify where value is lost: We assess current performance across revenue, cost and operations using data, analytics and stakeholder insight to pinpoint inefficiencies and opportunities.
  • Quantify and prioritise opportunities: We translate findings into clear, commercially grounded opportunities linking each initiative to financial outcomes and prioritising based on value and complexity.
  • Deliver and embed results: We support implementation and build the structures required to sustain performance ensuring improvements are embedded into day-to-day operations.

You can expect:

  • Measurable improvements in margin and profitability
  • Reduced cost-to-serve and improved operational efficiency
  • Greater visibility and control over performance
  • Stronger accountability and decision-making
  • Sustainable results, not one-off gains

Understanding your customers and stakeholders is fundamental to growth and performance. Leading organisations go beyond insight by prioritising the stakeholders, experiences and journeys that drive value and loyalty.

We help organisations identify target segments, define the right value proposition and understand how to engage and retain more effectively. We also support a clear, data-led view of the current customer and stakeholder experience – enabling targeted improvement initiatives that enhance experience, increase retention and reduce churn.

This includes:

  • risk and segmentation analysis
  • journey mapping and experience design
  • research, data and analytics.

Realising value from M&A depends on how effectively the deal is planned, integrated and executed.

We support clients across the deal lifecycle, taking a disciplined approach to maximising value through integration planning, stakeholder engagement and synergy realisation.

This includes:

  • integration strategy and planning
  • stakeholder engagement and governance
  • synergy identification, tracking and realisation
  • integration execution and change management.

For more information on how we support mergers, acquisitions and financial due diligence process, visit our Deals page.

We help organisations optimise supply chain performance and inventory to reduce cost, improve efficiency and strengthen working capital.

For more information on how we can support supply chain optimisation, visit our supply chain page

Our Management consulting services

Helping organisations turn strategy into results. We bridge the gap between strategy and execution through program management, change management, due diligence, and post-merger integration.

Unlock value through supply chain optimisation solutions, across cost reduction, service improvement and working capital.

Helping organisations unlock value through digital transformation by utilising data, technology and AI, improving decision-making, driving efficiency and delivering measurable performance outcomes.

Most organisations do not have a strategy problem, they have an execution problem – and the root cause almost always sits in the operating model.

Case study: Trading terms optimisation

Case study: Trading terms optimisation

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1.
Client challenge
A leading Australian retailer hadn’t reviewed supplier terms in years, with income lagging sales. Grant Thornton was engaged to deliver a discovery and execution program, aligning supplier benefits with major supply chain changes.
2.
The solution
The retailer needed support to plan and deliver a supplier trading terms program. Grant Thornton set up governance, quantified opportunities, built supplier strategies and playbooks, and tracked benefits to drive structured negotiations.
3.
The outcome
Grant Thornton helped the retailer improve margins by leading collaborative negotiations with key suppliers. This enabled the client to meet targeted in-year benefits through a structured program of works.
Case study: Operations transformation

Case study: Operations transformation

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1.
Client challenge
A major Australian retailer faced stalled revenue, rising costs, and misaligned functions. Excess stock, unprofitable stores, and inefficient supply chain operations were driving significant cost pressures.
2.
The solution
Grant Thornton partnered with a major Australian retailer to co-design and lead FACTORY-TO-CUSTOMER, streamlining operations from sourcing to customer delivery across functions like planning, logistics, stores, and IT.
3.
The outcome
The project cut supply chain costs via better operations, process efficiency, and automation; boosted margins through smarter planning and stock control; and lowered costs by consolidating structure around forecasting and replenishment.