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A major Australian retailer needed help to address rising costs, excess inventory and operational inefficiencies that were impacting profitability. Through the end-to-end ‘Factory-to-Customer’ transformation program, Grant Thornton streamlined operations, improved stock management and introduced automation, delivering significant cost savings and enhanced margins.
A major Australian retailer was facing stalling revenue and steadily-growing costs, with core functions not aligned and working together across the business.
The merchandise and supply chain functions were driving significant excess stock volume to stores.
Unprofitable stores were driving cost into the supply chain, whilst inefficient distribution centre and transport operations were driving cost.
The Grant Thornton team worked with the major Australian retailer leadership team to instigate an end-to-end process alignment and profitability improvement program which we called FACTORY-TO-CUSTOMER.
The program was designed to streamline operations from the source of a product throughout its journey into the customer’s hands. Program workstreams included Product Sourcing, Planning, Logistics, Online, Store Operations and IT Systems.
Grant Thornton co-designed and led the program, managing the program governance and commercial benefits tracking.
The project resulted in:
Chris is a Senior Executive with over 20 years’ experience in Corporate Finance and Strategic Consulting. He has worked with top tier professional services firms in Investment Banking and Corporate Advisory. He now works as a specialist finance and transformation consultant helping clients of all sizes and across industries to successfully execute their strategic plans.
Wi Liem is a commercially driven retail professional with ten years’ experience in the supermarket and apparel retail industry. He has held leadership roles and worked with senior leadership teams to develop new strategy, optimise, redesign and transform key business areas across the value chain including Strategy, Buying, Planning, Supply Chain, Store Operations, Finance and People.
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