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Modernising the customer experience with real-time payments
Insight Modernising the customer experience with real-time payments
As Australia moves away from legacy business payment systems like batch payments and cheques, the shift to real-time, account-to-account payments is transforming the way businesses interact – not just with their banks, but with each other.
Dhun Karai
Dhun Karai
| 6 min read | 24 Jun 2025
Managing the transition to real-time, instant payments in Australia
Insight Managing the transition to real-time, instant payments in Australia
Australia's financial landscape is evolving with the phase-out of cheques and BECS payment systems. This mean your business will need to navigate changes to payment processes and manage evolving compliance requirements, as we transition to real-time, instant payments in Australia.
Dhun Karai
Dhun Karai
| 4 min read | 02 Sep 2024
Embracing Generative AI in payments advisory
Insight Embracing Generative AI in payments advisory
GenAI is not just a buzz word – it’s a game-changer that has started to revolutionise every business and every aspect of our lives. ChatGPT had 100 million active users in just two months, and has changed the way we research, develop, test and deploy capital, technology, products, services and communications.
Dhun Karai
Dhun Karai
| 3 min read | 03 Apr 2024
Using data-driven insights to drive customer loyalty
Insights Using data-driven insights to drive customer loyalty
Customer expectations are quickly evolving. Unless your business can create a unique value proposition and strong connections with its customers, your relationship with your most important stakeholders is at risk. With demands for personalisation at its core, retailers are no longer encouraged but expected to build a connected consumer experience to support the customer journey and drive loyalty. How can retailers manage this demand for accessibility of products, information, and customer services via their platform of choice, as well as drive brand loyalty in a highly competitive marketplace?
Dhun Karai
Dhun Karai
| 4 min read | 03 May 2023
Now is the time to review your Gift Card terms and conditions
Insight Now is the time to review your Gift Card terms and conditions
In light of the new penalties and expansion of the unfair contract terms laws, now is the perfect time to review your Gift Card* terms and conditions and ensure they meet all the regulation requirements.
Dhun Karai
Dhun Karai
| 3 min read | 27 Feb 2023
The true cost of Buy Now Pay Later
Insights The true cost of Buy Now Pay Later
When Buy Now, Pay Later (BNPL) services became mainstream in Australia from around 2015, initial activity in the retail sector and the credit card market seemed in favour of BNPL. Using BNPL appeared an easy way to have something now and worry about paying off the debt for another month or two.
Dhun Karai
Dhun Karai
| 5 min read | 20 Dec 2022
RBA study into the cost of merchant’s payments released
Client Alert RBA study into the cost of merchant’s payments released
The RBA recently released its study into the developments in cost of card payments for merchants. The study highlights the action needed by both the RBA and the wider payments sector to strengthen competition and help reduce the cost of accepting card payments. Key themes include higher fees for smaller merchants, eftpos as the cheaper alternative, debit not credit and least-cost routing.
Dhun Karai
Dhun Karai
| 4 min read | 29 Sep 2022
RBA concludes its review of retail payments regulation
Client Alert RBA concludes its review of retail payments regulation
The RBA review of retail payments regulation aims to contribute to a more efficient and competitive payments system, setting out various policy actions, together with amendments to the Bank's standards for card payment systems.
Dhun Karai
Dhun Karai
| 2 min read | 25 Oct 2021
RBA releases retail payments regulation review and remains shy on enforcing least cost routing to benefit SMEs
Insight RBA releases retail payments regulation review and remains shy on enforcing least cost routing to benefit SMEs
RBA releases retail payments regulation review and remains shy on enforcing least cost routing to benefit SMEs.
Dhun Karai
Dhun Karai
| 9 min read | 18 Jun 2021
Grant Thornton Australia
Conversations for Growth Verrency
Just over three years old, Verrency provides innovation as a service in the payment space. This exciting fintech allows banks and financial providers to deliver a truly personalised and seamless experience to customers.
24 Oct 2019
Retailers to take action
Consumer products & retail Retailers to take action on Productivity Commission inquiry
On Wednesday February 7th the Productivity Commission released its draft report into Competition in the Australian Financial System. The report, commissioned by Federal Treasurer, Scott Morrison, highlighted a number of areas in which the Commission believes that banking competition could be improved to benefit consumers and the wider economy.
13 Mar 2018
Grant Thornton advises on the successful sale of Eptec
Client Alert Grant Thornton advises on the successful sale of Eptec
Grant Thornton is pleased to congratulate the shareholders of Eptec, a leading specialist provider of corrosion solutions to the infrastructure and marine sectors on their sale to the Management Team backed by Alceon Private Equity.
Paul Gooley
Paul Gooley
| 1 min read | 21 Dec 2017
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