Our latest insights

In today's shifting global landscape, businesses face ongoing supply chain challenges such as port congestion, soaring freight costs, and material shortages. Domestically, labor shortages and increasing costs add to the strain. To stay competitive, companies must do more with less. Refurbishing existing supply chains can lead to immediate cost savings and service improvements.

Australians are currently struggling with cost-of-living increase including essential goods such as housing, utilities, petrol and groceries. Consequently, household budgets are being altered across the country to tighten spending and temporarily alleviate financial pressures.

While the retail industry has faced significant challenges due to COVID-19, it also showed significant resilience and adaptability throughout the pandemic. From changes in demand to major supply chain issues and labour market uncertainties, the last three years have tested the innovation and adaptability of businesses. Through a comprehensive retail benchmarking analysis of the past three years, we gained valuable insights into the industry's evolution from 2021 to 2023.

Watch our seminar exploring prospects of the evolving retail landscape based on insights gathered at this year’s NRF conference: Retail's Big Show in New York.

PepsiCo appealed a court decision that found it owed the ATO AUD 3.6m in royalty withholding tax for FY 2018 and 2019.

Women face unique challenges when it comes to working in the superannuation industry. Grant Thornton’s SuperWomen Initiative Survey 2023 aims to better understand your experiences and expectations, the support systems you find valuable, and the pathways you envision for professional growth.

Customer expectations are quickly evolving. Unless your business can create a unique value proposition and strong connections with its customers, your relationship with your most important stakeholders is at risk. With demands for personalisation at its core, retailers are no longer encouraged but expected to build a connected consumer experience to support the customer journey and drive loyalty. How can retailers manage this demand for accessibility of products, information, and customer services via their platform of choice, as well as drive brand loyalty in a highly competitive marketplace?

After attending the NRF 2023 conference: Retail’s ‘Big Show’ in New York, our key takeaway was that Retailers are not only encouraged but expected to connect with their customers through the pillars of communities, capital and climate. Watch our seminar video, as we discuss how organisations are optimising client experiences, supporting their human capital and leveraging technology and data to drive efficiencies.

In light of the new penalties and expansion of the unfair contract terms laws, now is the perfect time to review your Gift Card* terms and conditions and ensure they meet all the regulation requirements.

With online grocery purchases continuing to grow as we emerge from the pandemic, retailers are faced with the challenge of expanding their digital services — whether that be on their own, through a third-party delivery provider or some combination of both.

It is clear that consumers are demanding more from retail brands. Today our relationships with retail companies has moved past the transactional buy and sell contract, to one that has growing demands around transparency, diversity and good citizenship.

Whilst Covid-19 accelerated the growth of online retail, we can expect something of a post-pandemic rebirth of physical stores. Humans are social creatures. We like to interact. To look and feel. To experience.