Our latest insights

Post-Black Friday, many retailers have reported robust sales and healthy profit margins. Yet, uncertainty lingers as consumers strategically navigate economic shifts, reshaping the holiday shopping timeline. Retailers now face the challenge of balancing promotions and managing costs to ensure sustained profitability in evolving market dynamics.

Women face unique challenges when it comes to working in the superannuation industry. Grant Thornton’s SuperWomen Initiative Survey 2023 aims to better understand your experiences and expectations, the support systems you find valuable, and the pathways you envision for professional growth.

Customer expectations are quickly evolving. Unless your business can create a unique value proposition and strong connections with its customers, your relationship with your most important stakeholders is at risk. With demands for personalisation at its core, retailers are no longer encouraged but expected to build a connected consumer experience to support the customer journey and drive loyalty. How can retailers manage this demand for accessibility of products, information, and customer services via their platform of choice, as well as drive brand loyalty in a highly competitive marketplace?

After attending the NRF 2023 conference: Retail’s ‘Big Show’ in New York, our key takeaway was that Retailers are not only encouraged but expected to connect with their customers through the pillars of communities, capital and climate. Watch our seminar video, as we discuss how organisations are optimising client experiences, supporting their human capital and leveraging technology and data to drive efficiencies.

In light of the new penalties and expansion of the unfair contract terms laws, now is the perfect time to review your Gift Card* terms and conditions and ensure they meet all the regulation requirements.

While consumer spending was strong during Black Friday weekend, consumers are seeking value for money as household discretionary spending becomes tighter. As a result, they’re making more considered purchase decisions for bargains to save in the long run. Read more about how consumer behaviour has changed, and how this will impact the Retail sector in 2023.

With disruption caused by ongoing pandemic considerations, a new COVID-19 wave on the horizon, enduring supply chain issues and inflation front of mind, retailers have faced uncertainty on all fronts. Yet with people looking forward to a sense of normality this festive season, retailers have been bracing for Black Friday weekend like never before.

With online grocery purchases continuing to grow as we emerge from the pandemic, retailers are faced with the challenge of expanding their digital services — whether that be on their own, through a third-party delivery provider or some combination of both.

It is clear that consumers are demanding more from retail brands. Today our relationships with retail companies has moved past the transactional buy and sell contract, to one that has growing demands around transparency, diversity and good citizenship.

Whilst Covid-19 accelerated the growth of online retail, we can expect something of a post-pandemic rebirth of physical stores. Humans are social creatures. We like to interact. To look and feel. To experience.

The latest economic figures show there will be a challenging period ahead for the Australian economy and at Grant Thornton, we know that the retail sector is not immune to these shifting tides.

Driven by a series of algorithms and informed by your business and market data, our Space Optimisation Tool generates the ideal footprint for your entire store base, and the optimal allocation of space to categories and departments within each store.