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The spectrum of cyber risks and threats is now so significant that simply addressing cybersecurity on its own isn’t enough.
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In Australia, as with other developed economies, regulatory and market expectations regarding corporate transparency continue to increase.
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We enable our clients to navigate and meet their regulatory and compliance obligations.

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eDiscovery
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Asset tracing investigations
Our team of specialist forensic accountants and investigators have extensive experience in tracing assets and the flow of funds.

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Mergers and acquisitions
Our mergers and acquisitions consultants guide you through the whole process to get the deal done and lay the groundwork for long-term success.
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Acquisition search & strategy
We help clients identify, grade, screen, perform due diligence and execute acquisitions to maximise the growth opportunities of your business.
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Our divestment team works with clients across the entire divestment process to ensure achievement of strategic ambitions and optimal outcomes for stakeholders.
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Operational deal services
Our operational deal services team helps to ensure the greatest possible outcome and value is gained through post merger integration or post acquisition integration.
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Transaction advisory
Our transaction advisory services support our clients to make informed investment decisions through robust financial due diligence.
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Business valuations
We use our expertise and unique and in-depth methodology to undertake business valuations to help clients meet strategic goals.
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Tax in mergers & acquisition
We provide expert advice for all M&A taxation aspects to ensure you meet all obligations and are optimally positioned.

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Debt advisory
We work closely with clients and lenders to provide holistic debt advisory services so you can raise or manage existing debt to meet your strategic goals.
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Our proven methodology identifies opportunities to improve your processes and optimise working capital, and we work with to implement changes and monitor their effectiveness.
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Our team has significant experience in capital markets and helps across every phase of the IPO process.
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Backed by our experience accessing full range of available funding types, we work with clients to develop and implement capital raising strategies.
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We provide advice and support across the entire lifecycle of what private equity firms experience to address key issues and fulfil strategic goals.
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Financial modelling
Our financial modelling advisory team provides strategic, economic, financial and valuation advice for project types and sizes.
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Payments advisory
We provide merchants-focused payments advice on all aspects of payment processes and technologies.

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Voluntary administration & DOCA
We help businesses considering or in voluntary administration to achieve best possible outcomes.
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Corporate insolvency & liquidation
We help clients facing corporate insolvency to undertake the liquidation process to achieve a fair and orderly company wind up.
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Complex and international insolvency
As corporate finance specialists, Grant Thornton can help you with raising equity, listings, corporate structuring and compliance.
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Safe Harbour advisory
Our Safe Harbour Advisory helps directors address requirements for Safe Harbour protection and business turnaround.
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We help clients make informed choices around bankruptcy and personal insolvency to ensure the best personal and stakeholder outcome.
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Creditor advisory services
Our credit advisory services team works provides clients with credit management assistance and credit advice to recapture otherwise lost value.
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Small business restructuring process
We provide expert advice and guidance for businesses that may need to enter or are currently in small business restructuring process.
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Asset tracing investigations
Our team of specialist forensic accountants and investigators have extensive experience in tracing assets and the flow of funds.

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Independent business reviews
Does your company need a health check? Grant Thornton’s expert team can help you get to the heart of your issues to drive sustainable growth.
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Commercial performance
We help clients improve commercial performance, profitability and address challenges after internal or external triggers require a major business model shift.
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Safe Harbour advisory
Our Safe Harbour advisory helps directors address requirements for Safe Harbour protection and business turnaround.
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Corporate simplification
We provide corporate simplification and managed wind-down advice to help streamline and further improve your business.
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Director advisory services
We provide strategic director advisory services in times of business distress to help directors navigate issues and protect their company and themselves from liability.
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Debt advisory
We work closely with clients and lenders to provide holistic debt advisory services so you can raise or manage existing debt to meet your strategic goals.

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Business planning & strategy
Our clients can access business planning and strategy advice through our value add business strategy sessions.
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Private business company secretarial services
We provide company secretarial services and expert advice for private businesses on all company secretarial matters.
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Outsourced accounting services
We act as a third-party partner to international businesses looking to invest in Australia on your day-to-day finance and accounting needs.
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Superannuation and SMSF
We provide SMSF advisory services across all aspects of superannuation and associated tax laws to help you protect and grow your wealth.
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Management reporting
We help you build comprehensive management reporting so that you have key insights as your business grows and changes.
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Financial reporting
We help with all financial reporting needs, including set up, scaling up, spotting issues and improving efficiency.
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Forecasting & budgeting
We help you build and maintain a business forecasting and budgeting model for ongoing insights about your business.
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ATO audit support
Our team of experts provide ATO audit support across the whole process to ensure ATO requirements are met.
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Family business consulting
Our family business consulting team works with family businesses on running their businesses for continued future success.
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Private business taxation and structuring
We help private business leaders efficiently structure their organisation for optimal operation and tax compliance.
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Outsourced CFO services
Our outsourced CFO services provide a full suite of CFO, tax and finance services and advice to help clients manage risk, optimise operations and grow.
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Management consulting
Our management consulting services team helps you to plan and implement the right strategy to deliver sustainable growth.
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Financial consulting
We provide financial consulting services to keep your business running so you focus on your clients and reaching strategic goals.

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China practice
The investment opportunities between Australia and China are well established yet, in recent years, have also diversified.
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Japan practice
The trading partnership between Japan and Australia is long-standing and increasingly important to both countries’ economies.
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India practice
It’s an exciting time for Indian and Australian businesses looking to each jurisdiction as part of their growth ambitions.
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Singapore practice
Our Singapore Practice works alongside Singaporean companies to achieve growth through investment and market expansion into Australia.

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Client alert GST and food: The Federal Court have challenged the concept of a prepared mealThe Federal Court has recently ruled in Simplot Australia Pty Ltd v Commissioner of Taxation [2023] FCA 1115 that certain frozen food products are not GST-free on the basis they are prepared meals, which is a decision that may have huge ramifications for the industry.
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Client Alert Grants in focus: QueenslandThe Queensland Government offers a range of grant funding opportunities for investment-ready projects based in the state.
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Dealtracker Agribusiness, Food & Beverage Dealtracker 2023Over the past 18 months, we have seen a consistent level of deal activity despite significant headwinds which have impacted the Agribusiness, Food & Beverage (Ag, F&B) sector and the broader economy. Through our analysis of 1,466 global transactions for the Ag, F&B sector in the 18-month period to December 2022, transaction multiples have remained strong – a pleasing result for businesses undertaking divestment activity.
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Insight Government plans to grow the agribusiness, food and beverage sector in 2023Australia’s agribusiness, food and beverage industry has faced major challenges in the past few years, including supply chain issues and staff shortages caused by COVID-19 and the disruption to migration. While the industry has been resilient, these issues continue to remain – but there’s a glimmer of hope through the investment and initiatives by both Federal and State Governments. So how can you leverage incentives and create operational efficiencies to set your business up most effectively in 2023?
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Renewable Energy
Transformation through energy transition

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Robert Samuel, Grant Thornton Technology Advisory and Solutions partner, tells a good story – about how music on demand was born.
Prior to the outbreak of the First World War, his grandfather joined the family business selling sheet music and musical instruments. The company was a prosperous one, with singalongs a popular pastime among family and friends. Many people had a piano or accordion plus the necessary sheet music and the company did a brisk trade. Over a number of years, however, sales languished and something else was required to generate growth. A go-ahead young man, Robert’s grandfather and his cousins quickly designed the first portable gramophone – and so the Decca company was born.
(They also designed and produced the record which the popular contraption played.) Production of the gramophones and records quickly ramped up and the rest is history. Hello digital disruption, circa 1914).
Nowadays, with gramophones gone the way of the dodo, nudged aside by smart phones, Apple and Spotify, the new systems and products (not to mention jargon), can render confident retailers mute. ERP (enterprise resource planning) and CRM (customer relationship management), analytics, big data, vertical integration, and seamless connectivity are terms seemingly designed to cause fear and loathing. It needn’t be this way. Innovative and new technology has always been there to make the retailer’s life both easier and more challenging than ever before. Just remember the portable gramophone.
New technology’s role is simply to enable serving the customer – and the processes and procedures behind it – to become seamlessly integrated, with consistency maintained across all sales channels: both traditional (the bricks and mortar store), and on-line, via desktop, laptop, smart phone, or tablet. Technology supports your business strategy, allows you to achieve growth for your organisation, and integrates the ‘front of house’ with the back-end as smoothly as possible. This is the true omni-channel experience. All this makes it easier for businesses to cater to their core constituents: the customer with technological advances supporting, in hitherto-undreamt of ways, an intense focus on the customer, or customer-centricity.
Alex Gelman, Grant Thornton Technology Advisory and Solutions Lead Partner, says: "Understanding consumer behaviour and tailoring marketing initiatives to that behaviour has always been the key to unlocking sales. Consumers now research on their mobile devices before arriving at your store, so by the time they walk in they know what they want to purchase and how much it costs. Ensuring the convenience and instant gratification enable by technology is extended to the bricks and mortar experience is what omni-channel is all about. Wouldn't it be great to know what product the customer viewed on the bus and be able to talk to that specific product when the customer walks into the store?"
Having the right online solution for your retail business to complement your bricks and mortar presence is essential in today’s economy. E-commerce dominates sales figures – online retail sales in Australia raked in $16.6 billion in the year to January 2015.1 In Australia, around 80 per cent of internet users purchased via digital channels in 2015, a degree of saturation second only to Japan.2 And while the local online market is still relatively immature, it’s dominated by the under-30 cohort so there’s plenty of scope for growth.
Single Channel Operation
- Either a physical store/s or an online operation
Multi-channel operation
- Activity across a number of different channels. An example would be a store with a retail presence and an online presence but the customer has a difference experience using each
Omni-channel operation
- a store/s that goes to market via web, email and /or social media and where, crucially, the customer receives a consistent retail experience and message through each device they use so that the look, the feel and the branding remain unchanged across each touch-point
Getting it right
For omni-channel retailer Country Road, the transformation in 2013, from bricks and mortar to fully-integrated digital presence, proved rewarding but demanding. However, while the technology was new, other tried and tested methods proved their worth: developing a strategy, maintaining consistency across channels, and investing in new technology.
A renewed focus on service and the customer experience also helped, and as sales via mobile and tablet formats spiked, resources were redirected. Such a large operation demanded much more than simply flicking a switch (an algorithm was created to solve the many supply issues and ensure consistency both in operations and brand presentation), but increased growth has reportedly been swift and there’s no turning back.
For many retailers a key challenge remains translating web browsing into actual sales and returning customers. Robert Samuel has seen too many businesses fail to take their online channel seriously until it’s too late. A quick scan of many Australian retailers’ web sites in the busy period pre and post-Christmas shows they suffer regular outages or “wrinkles” in the online information available.
“We’ve seen year-on-year growth of online ales. However we also see customers go online to buy and they’ve been unable to, because the retailer has got a cardboard and strings technology supporting their online presence that they would never, in a million years, accept in any of their retail outlets. This situation is like someone going to their shop and being told, ‘I’m sorry. You can’t go in. We’re open but we can’t serve you.’ “The issue for these businesses is that their online and bricks and mortar operations aren’t unified. Basic business principles – to ensure customers are getting the same level of service online as in-store – still apply so that the business can deliver on their promise to customers in-store and online.
“This sort of thing can bankrupt a business, because you’ve got customers who want to buy and they can’t”, says Samuel. “For example, I buy my business shirts online. So I go to the website and buy three shirts and the site tells me, ‘Here are three others you might be interested in.’ I like these other suggestions, so I buy all six; but when they arrive, only three of my six shirts are in the package, because the others are out of stock. That’s happened because the company has got the web presence right, the branding right and the offer right, but they haven’t actually joined up their back-end systems. So when I click on ‘buy’, that order isn’t feeding through to stock control and inventory.”
“That’s what we’re talking about in the omni-channel world: investing in good technology. It’s not just about the front-facing brand experience or the buying experience, but about the whole business process. Having a solid ERP at the back that’s got decent finance, with good inventory; decent budgeting and planning software; and good work flows, is essential.”
Customer Centricity: To know your costumer, drill your data
To fully exploit the benefits offered by digital technology and an omni-channel approach, mining data for customer insights and increased sales is critical. The good news is that you no longer have to be a technical whizz to make sense of it all. Digital tools can now present the information, gathered from disparate sources, in easy to-interpret formats like dashboard displays, pie charts and graphs.
On-line and mobile sales, loyalty programs and social media are all data-rich sources for savvy retailers who recognise the importance of a consolidated customer view: where have they shopped or browsed on your sites? What did they like? What did they buy? What did they save for later or want to return? Are they driven by sales or specials? Do they use your loyalty program? Where are they when they shop? What time do they do so? The insights on offer are as diverse as the actual data.
Despite this, a recent survey found that only 41 per cent of multichannel retailers had integrated their physical and other outlets, while 19 per cent had done nothing. The survey concluded that retailers recognise the importance of data, but haven’t fully explored the possibilities of knowing their customers’ preferences. Retailers are slowing sales by continuing to treat their bricks and mortar and online presences as separate entities.
So with a mix of the right tools and focused customer service, it’s still possible to serve up success. Indeed, that situation is very real for the businesses featured in this article, which all utilised the benefits of the new systems available as a result of digital disruption.
Learning something new is often a little uncomfortable and you need to be prepared to get things wrong. But that’s the good news, because it’s how we all learn. The sooner you become acquainted with the wealth of innovative new toys and technology that are making life easier for retailers globally, the sooner it’s possible to channel success.