Using data analytics to drive operational decision-making

Client challenge

In with a number of different services across Sydney, the Central Coast, Hunter Region and Nepean Blue Mountains, Unisson Disability were using a number of different business applications that weren’t talking to each other. This meant there was little transparency to support decision making for the business.

Grant Thornton's technology advisory team were engaged to develop dashboards that could pull data from multiple systems and enable business users to be more self-sufficient in gaining insights from data and make data-driven decisions in near real-time.

Working with key stakeholders, we defined what dashboards were required and where the data could be sourced from. In this instance, we drew from HR data, certification expiry, staff locations, client's NDIS Plan expiry dates and requirements, as well as financial data related to plans and operational costs.

We then built the dashboards and delivered a working environment to Unisson Disability. In summary this process includes:

1. Design – Confirm business outcomes and dashboard design
2. Source – Define the source of all required data.
3. Install – Deploy Data Visualisation Solution
4. Insight 1 – Delivery of agreed operational dashboards as a minimum viable product.

Following delivery, Unisson Disability were in a position to build further dashboards in-house with our team available to support, provide training or other assistance as required.

Access to near real-time data in a user-friendly and visual format has greatly assisted the business to share and use operational information to support business decisions including resourcing for the right programs, and ensuring that they're maximising their ability to support people in the community where they need it most.