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Unisson Disability
As one of NSW’s leading NDIS service providers, Unisson Disability has been at the forefront of providing support to those with disability and their families since 1924.
In 2018, Unisson Disability was supporting almost 700 clients and employed over 600 people across a range of services including support to live out of home, drop in support, vacation care for young people, a community access program, and support to find and keep a job.
In with a number of different services across Sydney, the Central Coast, Hunter Region and Nepean Blue Mountains, Unisson Disability were using a number of different business applications that weren’t talking to each other. This meant there was little transparency to support decision making for the business.
Grant Thornton's technology advisory team were engaged to develop dashboards that could pull data from multiple systems and enable business users to be more self-sufficient in gaining insights from data and make data-driven decisions in near real-time.
Working with key stakeholders, we defined what dashboards were required and where the data could be sourced from. In this instance, we drew from HR data, certification expiry, staff locations, client's NDIS Plan expiry dates and requirements, as well as financial data related to plans and operational costs.
We then built the dashboards and delivered a working environment to Unisson Disability. In summary this process includes:
Following delivery, Unisson Disability were in a position to build further dashboards in-house with our team available to support, provide training or other assistance as required.
David Kneeshaw, CEO, Unisson Disability
700 clients access a wide range of services
600 people employed across NSW
4 steps to create a tailored dashboard
Access to near real-time data in a user-friendly and visual format has greatly assisted the business to share and use operational information to support business decisions including resourcing for the right programs, and ensuring that they're maximising their ability to support people in the community where they need it most.
John’s expertise is in business strategy, planning and execution, business transformation, structural re-alignment, organisational change, and business systems design and development. John’s philosophy with people is that to create high performing collaborative teams requires clear vision and purpose and consistent leadership.
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