The World Retail Congress shone a spotlight on topical points in the current global retail environment with key themes being diversity and inclusion, Environmental, Social and Governance (ESG), cost inflation, deglobalisation vs localisation, and the changing expectations of today’s consumers. What does this mean for Australia? Questions remain over how retailers balance their investments in a high inflation environment, how they address the ongoing challenges around attracting and retaining top industry talent, and the future of the pureplay e-commerce retail model in an environment where consumers are returning to stores and bricks and mortar retailers have become digital retailers too.
In this podcast, Management Consulting Partner Liz Webster speaks with Bernie Brookes, a veteran of the retail industry with a career spanning 40 years. As the executive chair and owner of Colette by Colette Hayman, World Retail Congress Advisory Board member, former executive director of Woolworths, and former CEO of Myer, Bernie’s extensive experience in retail provides incredible insight into facing the challenges of today. The pair discuss insights from the World Retail Congress, leading multi-divisional companies through periods of distress, how we change the narrative around retail as a career, and the rise of digital innovation in retail.